5* review for a seamless service from Whitehornes in selling our late Mother’s home –
Efficient responses from first point of contact with Andy Robinson to value and subsequently market the house .
Clear communication throughout the process from Caroline Duke who was an outstanding negotiator .
Nothing was ever too much to ask and all queries followed up in a timely manner .
Personable , professional and efficient team of specialists who I would highly recommend to anyone considering a house sale in Sheffield 11 .

The whole process for selling my late Mother’s house and as our family home was eased by the professional , knowledgeable , personalised service that we received from every single member of the team at Whitehornes .

The assessment and pricing of the property was well conducted which led to efficient marketing with plenty of viewings.

We were well communicated with by email and phone calls.
Every question or concern was always taken seriously and appropriate action taken to alleviate worries.
The team communicated with the conveyancing team to speed processes up which ultimately led to a seamless sale in spite of waiting for probate to be granted etc.

All credit to the customer service received by the team – polite , well informed and extremely personable which added to high level of customer satisfaction.
I would not hesitate to recommend Whitehornes as an Estate Agent in Sheffield 11.

My point of contact at your office was a lady called Kerry Sanderson. She has been absolutely fantastic. I cannot praise Kerry enough. We had some ups and downs with buyers pulling out but Kerry was so helpful and reassuring. Her advice was second to none. We were kept informed every step of the way with regular updates. I bombarded Kerry with countless emails to which she responded to very promptly. I would highly recommend Whitehornes estate agents to anyone either buying or selling a property. Massive thank you to Whitehornes and Kerry for everything they have done for us.

Very please with the service. Annie Ford was a great communicator and helped the sale process go through very well.

From the first meeting for valuation we were given confidence in how easy the tracking of viewings etc would be.

They were excellent from the day we booked the viewing, all the way through to handing the keys. Friendly and efficient staff. Would recommend!

We had full confidence in Whitehornes from the initial meeting with the valuer, Andy Robinson, who provided in depth information and useful advice through to the sale via negotiator, Kerry Sanderson. All of the other staff we interacted with were friendly and good communicators. We can’t fault the service they provided.

Whitehornes were great from start to finish. Very informative with good communication throughout the process

Beth and her team was very helpful from start to finish.

Efficient, friendly service.

Beth and her team have been very helpful, and always ensure good communication is kept between tenants and landlord if there are any problems etc.

They are always offering advice when they see fit.

If I decide to purchase any future properties, I would definitely use Whitehornes again.

Made everything very easy from getting my mortgage offer to sorting my insurance

Very positive experiencing using Whitehornes to sell our property in Dore, Sheffield.

Within 7 days of approaching Whitehornes they had agreed a competitive fee, arranged for great photos, drafted an online brochure and arranged a viewing on a Sunday. We agreed a sale within 10 days of contacting Whitehornes and we were kept informed throughout the sale process.

Special thanks to Andy for ensuring the property was marketed so quickly, Ian for showing the house on a Sunday and Kerry for her excellent communication and liaising with the buyers to ensure completion took place asap.

Would highly recommend Whitehornes for property sales in SW Sheffield

Richard and Sarah

We sold our home with Whitehornes and had Caroline as our sales negotiator. She was really helpful, responsive and easy to contact, and if she wasn’t in someone else from the team such as Annie would help. The team updated us frequently and regularly and marketed the property really well. We were really pleased with the quality of the photos and the ease of arranging viewings through the online platform. We would recommend Whitehornes to friends looking to sell their property as well.

Whitehornes did a great job selling our home

From the moment I contacted Whitehornes to enquire about their services, I have been so impressed with the professionalism, clarity and effectiveness through every step of the process. Every member of staff I have had contact with have been friendly and helpful. I felt very supported through a stressful situation.

Dear Whitehornes,

Thanks for the outstanding sale of our property today. The process has been as simple and straightforward as it could have been. You have kept us fully updated throughout. Great job all-round and thanks for your efforts. Highly recommended.

Caroline was very helpful and guided us through some tricky buyer situations she was very empathetic and supportive.

The team at Whitehornes showed me round a number of properties, all knowledgeable and helpful on the viewings. Caroline was super communicative and friendly, explaining the process to me, answering all my dad’s queries and keeping me posted throughout the buying journey. I’m really pleased with service and level of care taken for customer service from all the team at Whitehornes.

My agent was first class from start to finish keeping us informed all way through the sale

Brilliant and supportive service throughout. Had a couple of bumps in the sales process and they were responsive and supportive. If anyone was on leave, they always passed the file on to someone else. Caroline and Kerry in particular were excellent.

We had dealings with Ben who showed us around the property and Ben Chatterjee with e mail contact. Completely professional and understanding, especially as we were moving long distance. Made the experience much less stressful as they both were clearly competent. Thank you

Bought our first property through whitehornes. Caroline was with us from the very beginning and helped us through the whole process answering any questions we had in a friendly way- thanks for everything!

Excellent quick sale and a top price.

The service from Whitehornes has been first class from start to finish.

The staff i have dealt with have been very professional and great communicators.

Excellent service, friendly helpful staff . Went above and beyond to sell the property , nothing was too much trouble .

Just recently bought my first home and I will definitely use these guys again! They helped me out even when they didn’t need to/wasn’t their job (such as info I needed for the solicitors) everyone I spoke to was lovely and I couldn’t recommend them enough! Thanks again ❤️

Couldn’t complain! My process though the mortage was tricky to say the least but even you guys helped me though on some parts!

All the staff we dealt with were excellent, really professional, and helpful throughout the whole process.

Excellent experience from start to finish. Great communication throughout, with emails answered really promptly and regular phone calls to update on progress. I can’t fault anything at all and would highly recommend to others

Very professional, the whole experience was seemless with perfect service, sincere thanks to everyone at the Banner Cross office – Highly Recommended !

I wouldn’t hesitate to use Whitehornes in the future thanks to their support, advice and everything in between during the buying and selling process. The process was a long one (no fault of Whitehornes) but they stayed extremely patient and continued to do exactly what we needed to push both our sale and purchase through – thanks very much!

Thorough, professional and good communication throughout the whole process.

Andy was friendly, professional and communicative from the outset. He helped us to market the property perfectly and sell quickly. The process then went to Kerry, who handled the process of selling from there on, she was honestly a dream. She is super efficient, quick and clear with her communication, and a genuinely warm and friendly person to communicate with through what is a typically stressful process. They were all ace.

The whole process, during a difficult bereavement time, was dealt with in a friendly and professional manner. Thanks so much.

Caroline dealt with a very odd sale – in as much as she was 60% through the sale when I walked into the office and announced I was now the actual owner of the property. I was happy for the sale to continue and we would just change solicitors to mine. The previous vendors were no longer allowed to deal with the sale and I showed her paperwork to prove I was no acting to sell the property. She took all this in her stride and barely batted an eyelid!! The sale was finalised four we and to everyone’s satisfaction four weeks later

A great team who helped me all the wY

The staff at whitehorns were amazing. Valuation accurate. Guided us through the process and supported us at every problem.

Caroline was absolutely outstanding she gave over and above
Selling the property is a stressful situation and Caroline took all the stresses away

We received a first class service from the staff throughout the whole process of selling our flat. The staff were always helpful, efficient and knowledgeable and responded to queries quickly. The staff also enabled very good liaison with the buyers to ensure the whole process ran very smoothly.

This is the second time we have used Whitehornes to sell a property and each member of staff we have dealt with (Andy, Caroline and Kerry) has been friendly, informative and efficient throughout the process.

It was an absolute pleasure dealing with Kerry and her team at Whitehornes. She was always responsive to our queries and concerns and really pushed for the best price. I would have no hesitation in recommending Whitehornes who made our selling experience pleasurable.

Excellent service – personable and thorough. Good communication throughout.

Thoroughly professional and knowledgeable service from beginning to end. Andy made me feel thoroughly informed and at ease with the sales process, and I believe valued my property very fairly and gave sound advise in regards to the sale. Both Andy and Caroline kept me well informed throughout the process, and the online portal was a great added extra. I couldn’t be happier with the service received and would highly recommend Whitehornes to anybody selling.

Everything from beginning to end was excellent. Ben and Kerry went over and above keeping us in formed.

I really can’t speak highly enough about Andy Robinson and his team’s excellent customer service. I’d particularly like to mention and thank Caroline Duke, who from the start was welcoming, provided sound advice when needed which helped me secure my new beautiful home. Thank you so much for leading gently through this process, providing timely updates and reassurance when I needed it the most. I don’t plan to move again, but if I do, I’ll definitely be back to Whitethorns Bannercross! I thoroughly recommend to all!

I really can’t speak highly enough about Andy Robinson and his team’s excellent customer service. I’d particularly like to mention and thank Caroline Duke, who from the start was welcoming, provided sound advice when needed which helped me secure my new beautiful home. Thank you so much for leading gently through this process, providing timely updates and reassurance when I needed it the most. I don’t plan to move again, but if I do, I’ll definitely be back to Whitethorns Bannercross! I thoroughly recommend to all!

Really helpful and tried to keep on top of the purchase even though there was a housing association involved which slowed the purchase considerably but was a pleasant experience all the same.

A very smooth transition. Kept up to date throughout the process.

Right from the outset when I first approached Whitehornes Estate Agents, Andy Robinson was incredibly efficient, helpful & professional. I was keen to get the property on the market ASAP. He enabled this to happen as a matter of urgency and came up with excellent marketing ideas that we utilised. Our house was sold, STC within 2 weeks. Similarly, Kerry Sanderson was always attentive, helpful, professional and very communicative, thereby keeping me informed at every stage of the selling process. I found the team to be dynamic, driven and focused in achieving excellent customer service. I negotiated a competitive selling price with the company.

We had an excellent experience with Whitehorns. From our initial meeting with Andy, follow up from Kerry and on going dialogue with Ian. First class service.

We had a great experience throughout our selling process. Andy was really professional and put us at ease right from the beginning. Caroline took over and really looked after us. She was always ready at the end of the phone to answer and questions or talk us through anything we needed to know. Thank you for helping make the whole process as smooth as possible!

Good all round.

As with a previous sale of a property, all my dealings with Whitehornes when purchasing a property were excellent. There were some unnecessary delays through the respective conveyancers and Caroline and Kerry managed these issues and kept myself updated and the sellers reassured. Caroline and Kerry have been excellent throughout the whole process.
Whitehornes were recommended to me and having now used them to sell and buy I too will recommend.

Service ok but unhappy with cost. Was told it would be negotiated and it wasn’t. Don’t feel they did much for the money. I did all the viewings – the agent just provided a list of names and times. I also lost money as I followed the agents ‘steer’ to accept a young couple who then dropped out. The top bidder then of course dropped his bid – as you would expect. Apart from the cost the service was fine. I had a very easy sale so there wasn’t need for much communication. The young lady I dealt with was very pleasant. Initially it was a guy who was the one who told me cost was negotiable.

Overall excellent service. Kept me informed throughout sale process

They were easy to contact and really responsive to any enquiries and questions I had. They were also really positive and approachable.

Attentive and understanding, when our solicitor was not around they worked with Me to get a solution

Efficient, friendly, kept very well informed. Would definitely recommend.
Advertised professionally.
Very pleasant experience.

Whitehorns were amazing from beginning to end. They didn’t let me down on anything at all. Andy was my first contact and great, Caroline was then amazing once we were rolling. They kept in touch every step of the way and took up any slack with the solicitors, keeping everything moving. When I sell another property, Whitehorns all the way.

We got an initial valuation with Andy Robinson and signed a contract with Whitehornes 1 year prior to us actually listing our property. We felt absolutely no pressure to list within this period and there was a good level of communication to update us on the state of the housing market.

When we decided to list, they were extremely prompt in listing it online and setting up our online portal, so we could manage the viewing timetable with ease (a fantastic feature).

During the sale, they were hugely supportive in ensuring the agreed sale price was maintained following a request from the buyer to reduce it months later.

We would strongly recommend using Whitehornes for their professionalism, communication and understanding.

Whitehornes were easy to get hold of and helped me to communicate with the seller several times.

Whitehornes also came out to the house to let the BT engineer in, even though I hadn’t officially completed which was a huge help with our move

The Whitehornes Team took control of the sale, provided updates on a regular basis and most importantly gave excellent advice throughout.

Top notch service at an excellent price.

Thank you

Our service was excellent from Andy’s valuation through to completion. We had a number of problems along the way and Kerry dealt with them on our behalf. They were honest, practical and sympathetic.

Whitehornes provided us with an excellent service from start to finish with the sale of our property. They had a no nonsense approach and acted very speedily with the property advert and viewings. Communication was very good throughout and we were kept updated regularly on progress. Our dealings were mainly with Andy Robinson and Caroline Duke and they were both very helpful and a pleasure to deal with. I would have no hesitation whatsoever in recommending Whitehornes.

We had a very prolonged transaction, due to Covid and other issues during this period Whitehornes were never less than courteous and patient, we never felt pressured into making any decisions we were unsure of.
Our buyers showed huge amounts of patience and we believe that was due to Whithornes expertise in keeping them involved and informed.

I found Whitehorns to be very professional and friendly. They were always at the end of the phone and were very quick to answer any questions I had.

Really service. Our case manager was excellent at chasing things up and keeping us in the loop which alleviated some of the stress of the process. Thank you

Great service every step of the way and a happy ending

Fantastic customer service from start to finish.

I cannot recommend Caroline and Kerry enough, after an unprecedented set of circumstances (due to a solicitors error) caused a traumatic move that left us homeless for 2 days, the two of them did everything they could to ease the pain. Communications were exemplary, being straight forward honest and open at all times. When things go wrong a companies ethos to their customers is exposed and Whitehornes has demonstrated incredible customer service going above and beyond. I will never recommend anyone other than whitehornes.

Caroline always got back to me when she said she would and kept me up to date with proceedings.

Whitehornes could not have been more helpful , kind or considerate. The agent was prompt in returning calls and so pleasant to deal with. She helped us to negotiate a price for furniture in the flat that the previous owner was leaving and we are very impressed by the service she provided. We have moved 5 times and on this occasion we’re moving my 92 year old father long distance to a more suitable property near us. By far the best estate agent we have ever dealt with.

From the first meeting to discuss the valuation, to the final completion day , I was
Kept fully informed when there were any changes and also on a weekly basis when there was nothing new to report.
Also , very respectful of the sad circumstances in which I was selling

Superb service. They sold my house for me and I had a buyer within the week. The photos they took of my property were first class.

They then found me a lovely flat which I moved into two weeks ago,

Excellent professional service from both Andy and Caroline. Always at the end of the phone when I needed them . Very quick sale and they got me way over the asking price. Will definitely always use them in the future.

Caroline was very pro active in dealing with my purchase, when things seemed to be going slowly she chased issues and moved them along.
I was very happy with the service provided

Throughout the process that whitehorns have been dealing with the sale they have kept me updated with the current process and if they where having any difficulty Which I commend them for their fortitude and tenacity they are very and have been very amenable and understanding Thanks

The staff stayed with us, through a very long drawn out process. They kept us advised the whole time.

Whitehornes were very efficient, friendly and helpful. Any issues that arose were outside their control and down to third parties but they acted to resolve the problems.

Whitehornes were great in explaining the process and the steps involved in selling our house. It was a long process but we were keep in the loop at each stage.

I picked Whitehorne’s after a friend’s recommendation. I dealt mainly with Andy and Kerry who were attentive, helpful and professional throughout the process. Excellent customer satisfaction.

The sale took a very long time , Covid didn’t help. Whitehornes staff were very accommodating, took all the possible purchasers around the accommodation and kept us well informed.

Great help throughout the whole process and all staff were only to happy to help no matter how big or small the question was

We had a really good experience with Whitehornes. They managed what we felt was a really difficult sale and reassured us throughout. As first time buyers, a lot of the process was really confusing but we were communicated with throughout and things were clearly explained. Thank you Whitehornes!

We have used Whitehornes a couple of times and they have been very easy to work with and got us a great price for our houses.

Helpful and courteous. My only comments would be that I would prefer an email/ text over voicemail and that sometimes it felt like they were ringing us about enquiries before we had chance to respond.

Overall I found whitehornes to be very prompt at getting our house photographed and on the market. They clearly made efforts to keep us regularly updated as the sale progressed.

Found this agent very helpful and willing to sort out any issues.
Found tenants quickly, very happy.

Whitehorns have been very professional and great at communicating throughout the process

Couldn’t have been more helpful

Great service with attentive agents who are quick to offer help as and when required.

Very friendly and professional service, I would not go to another agent in Sheffield.
Always there on the end of the phone to help. Thanks very much Beth

Always swift to respond to emails and always tries and normally succeeds to answer any queries there and then.

Overall my experience was perfect.

Always happy to help they do the best they can for us and they are quick and reliable when I ring them very good letting agents and very good friendly respectable people

The team are professional, personable and really responsive to any queries and requests. Their dedication to ensuring their customers have a positive rental experience is certainly appreciated.

I have used Whitehornes for just over as year now and we have been very pleased with their service. We are new to Letting and have found the way they communicate and keep in touch is fantastic.

Staff are very friendly and always happy to help

We’ve both bought and sold houses via Whitehornes now, and the experience has always been exceptional. Friendly, helpful, knowledgable, proactive – everything you could want.

On the whole Whitehorns have been a fantastic agent to use, the team have been so helpful with handling what I have found to be a difficult sale! There are a couple of tweaks that could improve the service, I wasn’t initially notified of who would be handling my property once it was on the market, and once I figured that it would have been useful to have a direct dial instead of having to call and ask to be put through each time. Other than that they have been helpful in every way they possibly can, even when we seem to have hit a brick wall!

Whitehornes have been great throughout, they have always kept me updated, explained processes I didn’t understand and been very open and honest about any delays in the process and how these would impact the date of sale.

Whitehornes provided a friendly, efficient and thorough service with excellent communication throughout.

Positive experience. First sale fell through due to prospective purchasers messing about and generally being uncommunicative as they’d stretched themselves too far. But Whitehornes relisted and we achieved the same price.

Whitehornes communicated well with us and kept us informed as things changed through the process.

All the staff at Whitehornes in Banner Cross provided a very professional, efficient and thorough service from the very beginning.
We were able to find a suitable buyer for our property very quickly.
We would highly recommend them.

We bought through Whitehornes and, despite issues with our chain, the support offered was outstanding.

We found all Whitehornes staff courteous and helpful. They kept us informed of the progress of our sale and ultimately we found the right buyer for our property.

Great throughout the selling process. Friendly, efficient & excellent communication.

Great service received (especially in comparison to the estate agent we were buying from). Were proactive in liaising with services to ensure running smoothly and responded to any requests we had efficiently.

Whitehorns have been highly professional throughout. All their agents are approachable and good communication is clearly paramount to their company. We experienced no issues and would highly recommend them to others.

Excellent company, very professional, The staff went above and beyond all my expectations, answering all queries and questions in a manner that I understood.

Very professional and friendly service

We have used Whitehornes before and once again they gave us an outstanding service. They were professional, friendly, and kept us updated throughout the whole process.

My experience of Whitehornes was first class. Just listening to my requirements, keeping my up to date at all times via the online app, phone and email. They kept in full communication at all times through the selling process and then through to completion with my solicitor and other estate agents in the chain. They made it seem less with out any issues and took away the stress of what can be a very difficult process. I have been involved with selling and buying houses on many occasions but this was by far the best experience I have had in the housing market and wouldn’t hesitate to use or recommend Whitehornes again !

Very positive, helpful and kept us well informed throughout.

Great communication from start to finish.

We had a really challenge time trying to buy our house and Caroline was amazing keeping everyone in the loop and chasing the onward agent and solicitors to keep us updated and try and move things along.

Excellent service throughout, always responded to emails and calls promptly. Very quick from start to finish.

This is the second time that I’ve sold my house through whitehorns. It went through smoothly with no problems and would highly recommend them as there friendly staff makes it so stress free and easy.

The team offered a professional service

Whitehornes were very responsive, always friendly and made the experience pain free

We initially met Andy who we instantly felt was professional yet approachable and I felt for us the fit was right. Having made this initial contact then not having no other contact with Andy, we felt was the only aspect lacking in the experience. Overall though we had a great experience with Whitehornes and would highly recommend them.

Whitehornes were extremely professional during our dealings with them. Our property was photographed and marketed quickly and efficiently and we received an excellent level of interest and above asking price offers as a result. We had some issues with the buyer and their solicitor prior to exchange but Kerry was on hand to pro-actively deal with the situation and she was key in successfully resolving it.

Professional service from start to finsh and so supportive during the whole process

The staff were always happy to help, friendly and provide advice! A professional service! Would recommend.

Whitehornes gave excellent service unfortunately the solicitors they use and recommend gave us very very poor service

We had the most positive experience of working with Whitehorns both in the buying and selling of properties simultaneously. The team were friendly, efficient and professional, booked multiple viewings, offered excellent advice support and service throughout and were amazing!

Absolutely brilliant from start to finish and made me feel really valued as a customer. Nothing was too much trouble

AMAZING!! Whitehornes sold my property in a week, the sale was super fast and a smooth process. All the staff up at the Bannercorss office are so lovely and friendly and always there to help.

Brilliant Experience from start to finish, it was a breeze selling my property with Whitehornes. All the staff are so lovely and helpful.

Whitehornes provided an excellent service, making the whole process smooth and straight forward.

Amazing team, always on the ball, kept us informed constantly along the way, anyone in the team could answer any questions and nothing was ever too much trouble. Our Sale was lengthy and complex, Whitehornes made this so much easier for us. We would never use another company and always recommend Whitehornes to anyone we know..

Excellent service!

We decided to upsize due to a growing family mid 2020. Our nervousness was around selling our property which we loved and then not being able to find anything suitable in a reasonable timeframe.

From the moment we engaged Whitehornes, we were kept informed of properties coming to market which suited our needs and felt totally in control of our timelines. Nothing was pressured, everything was informative.

The fee structure was easy to understand and extremely competitive. After we had decided to sell with Whitehornes, the process was smooth. Marketing was of the highest quality, with some amazing photos taken. What impressed me the most was that once we’d agreed to the sale, the service quality continued to ramp up.

Like any property sale, things can get complicated. I have to commend Whitehornes on the way they managed communcation, particularly toward the crunch point. Always quick to respond, with pragmatic and practical ideas to resolve any issue.

I would not hesitate to recommend Whitehornes to manage the sale of a property again in the future. Thank you so much.

Easy to work with and hassle free resolutions for any problems that come up.

Fantastic from beginning to end . Very professional .

Great work

Easy and quick application process, good customer service.

Whitehorns were both professional and extremely quick to respond through the whole process. It was stress free for us at a very busy time, they sorted everything perfectly for our two properties.

Very prompt and efficient service

Whitehornes were very professional, they knew what they were doing and delivered what they promiThe staff are very friendly and helpful.

Professional, friendly, approachable

I have been so impressed with whitehornes. They have been fabulous. Very helpful and attentive l. I can’t rate them highly enough.

I am not a professional landlord but I am letting my house at present. I wanted a letting company who would look after my house and to find me the right tenant. Whitehornes have been excellent.

Great experience both selling and buying. A pretty smooth experience, no easy feat in buying and selling houses! I had multiple viewers through the door quickly, mostly in good positions to proceed and achieved the price I needed both from a sale and purchase perspective.

Whitehornes were absolutely amazing, so helpful and gave some great advice dealing with viewer/buyer queries. Our buyer turned out to be extremely difficult in many respects but Whitehornes took control and helped us manage our expectations and feel calm (especially the day before completion when we didn’t even know if it was going ahead due to the buyer being uncooperative!)

During a difficult year where my father passed away and my grandmother had to move into a care home I was left with several properties to sell and several rental properties to manage. Whitehornes were able to help on both elements and provided a professional yet friendly and personal service at competitive rates, with both the sales and rental teams liaising well

Easy to deal with. Fairly quick sale on a slightly difficult listed property.

I could not fault the service provided by Whitehornes at every step of the process. There was always someone at the end of the phone to answer my questions no matter how big or small. They went out of their way as lockdown was announced to ensure that my sale still went ahead. Their photographs and EPC are all very professionally done and their app which keeps you up to date with viewings, feedback and offers is great

Brilliant, just brilliant. Just don’t know what we’d have done without them. We had some issues of our own but Whitehornes were great and kept us calm throughout. Put simply, they kept their promises.

We had a great experience selling with Whitehornes.

Whitehornes exellent communiocation system really easy to track were you are with sale of your home also helped us to move during lockdown and make the deal suitable for all parties.

They sold my house for me and I also purchased from them would definitely recommend them

Amazing service throughout the whole process, made everything so easy and always lovely to talk to.

Went above and beyond expectations to reply and get answers from all parties

good all round agent

Excellent staff and very helpful when needed!

best estate agents

Friendly staff, always happy to help.